Shipping Policy Overview

We ensure prompt and reliable delivery services, detailing estimated shipping times, costs, and tracking procedures to guarantee customer satisfaction.

Return and Exchange Guidelines

Returns Policy

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the instructions below:

How to Initiate a Return or Exchange:

• Contact our Customer Support team within 30 days of receiving your order via email or phone.
• Provide your order number and the reason for the return or exchange.
• Our team will guide you through the process and provide you with a return authorization if eligible.

Eligibility Criteria:

• Items must be returned in their original condition, unused, and with all original packaging and tags.
• Personalized or custom-made items are not eligible for return or exchange unless defective.
• Sale or clearance items may have different return policies; please check the product page for details.

Our Commitment:
We are dedicated to making your return or exchange process as smooth and hassle-free as possible. Our customer support team is here to assist you every step of the way to ensure your satisfaction.

If you have any questions or need assistance, please contact us at info@nuvasleep.co.uk or 0121 604 4224

User Responsibilities

Users agree to maintain the confidentiality of their account credentials and notify us immediately of any unauthorized access. Users must provide accurate, current, and complete information during registration and update it promptly as necessary. Users commit to using the website in compliance with all applicable local, national, and international laws, refraining from any unlawful or prohibited activities. Users are responsible for all actions taken under their account and agree not to share their login details with others. Users must not attempt to disrupt or interfere with the website’s functionality or security.